Terms & Conditions

Welcome to Marcilo®. By placing an order on marcilo.com you agree to the terms below.

1. Our Pieces

Ready to Wear pieces are in stock and ship within 2-3 working days of your order.

Made to Order pieces on our website (marked "Pre-order") come in the same sizes as our size guide. You choose your size, and your piece is made after you order and delivered in 7-9 working days.

Custom pieces: for custom suiting or shoes made to your own design, you share your design and details with our production team on WhatsApp, and the team will guide you.

2. Placing an Order

1: Choose your piece and your size from the size guide, then add it to your cart.

2: Enter your details and complete checkout.

3: Ready to Wear pieces are shipped; Made to Order pieces are made after your order and then shipped.

3. Prices and Payment

All prices are in Pakistani Rupees (PKR).

We accept Bank Transfer and Debit/Credit Cards (Visa and Mastercard).

All orders are 100% advance payment. We do not offer Cash on Delivery (COD).

Paying by bank transfer? Share your payment screenshot with our team on WhatsApp.

4. Delivery

Delivery across Pakistan is free.

Ready to Wear: 2-3 working days. Made to Order: 7-9 working days after you order.

Delivery dates shown on a product page are estimates.

5. Exchanges and Refunds

Size or design exchange within 7 days of delivery, on unused pieces, with your invoice. This applies to Ready to Wear and Made to Order pieces, and to Sale items.

Full refund if your piece arrives faulty, paid within 7 days.

Exchanges can also be done at any of our outlets in Islamabad: F-7 Markaz, F-10 Markaz or New Blue Area.

Full details are in our Refund and Exchange Policy.

6. Product Images and Colours

We try to show our pieces as accurately as we can. Colours may look slightly different on different screens.

7. Contact Us

Questions about an order? Chat with us on WhatsApp, email info@marcilo.ca, or visit one of our outlets in Islamabad.

Hope to see you wearing Marcilo soon.