Privacy policy
Privacy Policy
At Marcilo®, your trust matters to us. This policy explains what information we collect when you shop on marcilo.com, how we use it, and how we keep it safe.
1. Information We Collect
When you place an order: your name, phone number, email address, delivery address and the items you order.
When you contact us: the messages you send us on WhatsApp or by email, including payment screenshots for bank transfers.
When you browse our website: basic technical information such as your device, browser and the pages you visit, collected through cookies.
2. Payment Security
Your payment details are protected at every step:
1: Our whole website uses a secure, encrypted connection (SSL/HTTPS), so the information you enter cannot be read by others while it travels to us.
2: Card payments (Visa and Mastercard) are processed by our secure payment provider. Marcilo never sees or stores your full card number.
3: For bank transfers, your payment screenshot is used only to confirm your order.
3. How We Use Your Information
We use your information only to:
1: Process, deliver and support your order, including exchanges and refunds.
2: Contact you about your order on WhatsApp, phone or email.
3: Improve our website and products.
4. Who We Share It With
We never sell your personal information. We share only what is needed with trusted partners who help us run our store:
1: Our courier partners, to deliver your order.
2: Our payment provider, to process card payments.
3: Shopify, the platform that runs our online store.
We may also share information if the law requires it.
5. Cookies
Cookies are small files that help our website work, remember your cart, and understand how visitors use our site. You can turn cookies off in your browser settings, but some parts of the website may not work properly without them.
6. How We Protect Your Data
Only authorised Marcilo team members can access customer information, and only to handle your order. We keep your information only as long as we need it for your orders, exchanges and legal records.
7. Contact Us
Questions about your privacy? Chat with us on WhatsApp, email info@marcilo.ca, or visit one of our outlets in Islamabad: F-7 Markaz, F-10 Markaz and New Blue Area.
We may update this policy from time to time. The latest version is always on this page.
Your trust is part of every Marcilo piece.
Privacy Policy
At Marcilo®, your trust matters to us. This policy explains what information we collect when you shop on marcilo.com, how we use it, and how we keep it safe.
1. Information We Collect
When you place an order: your name, phone number, email address, delivery address and the items you order.
When you contact us: the messages you send us on WhatsApp or by email, including payment screenshots for bank transfers.
When you browse our website: basic technical information such as your device, browser and the pages you visit, collected through cookies.
2. Payment Security
Your payment details are protected at every step:
1: Our whole website uses a secure, encrypted connection (SSL/HTTPS), so the information you enter cannot be read by others while it travels to us.
2: Card payments (Visa and Mastercard) are processed by our secure payment provider. Marcilo never sees or stores your full card number.
3: For bank transfers, your payment screenshot is used only to confirm your order.
3. How We Use Your Information
We use your information only to:
1: Process, deliver and support your order, including exchanges and refunds.
2: Contact you about your order on WhatsApp, phone or email.
3: Improve our website and products.
4: Show you relevant Marcilo offers and ads (for example on Facebook, Instagram and Google).
4. Who We Share It With
We never sell your personal information. We share only what is needed with trusted partners who help us run our store:
1: Our courier partners, to deliver your order.
2: Our payment provider, to process card payments.
3: Shopify, the platform that runs our online store.
4: Meta (Facebook, Instagram) and Google, for website analytics and advertising.
We may also share information if the law requires it.
5. Cookies
Cookies are small files that help our website work, remember your cart, and understand how visitors use our site. You can turn cookies off in your browser settings, but some parts of the website may not work properly without them.
6. How We Protect Your Data
Only authorised Marcilo team members can access customer information, and only to handle your order. We keep your information only as long as we need it for your orders, exchanges, accounts and legal records.
7. Your Choices
You can ask us at any time to see, correct or delete the personal information we hold about you, or to stop sending you offers. Just contact us and our team will help you.
8. Contact Us
Questions about your privacy? Chat with us on WhatsApp, email info@marcilo.ca, or visit one of our outlets in Islamabad: F-7 Markaz, F-10 Markaz and New Blue Area.
We may update this policy from time to time. The latest version is always on this page.
Your trust is part of every Marcilo piece.